Information We Collect
When you register and use the rm250 platform, we collect several categories of information to ensure our services run smoothly and securely. The types of information we collect are as follows:
Account Information
Full name, email address, Malaysian phone number, date of birth, and encrypted password. This information is required for account creation and verification.
Payment Information
Transaction details in MYR, payment methods used such as GrabPay or Boost, and deposit and withdrawal records. Full card numbers are never stored on our servers.
Device & Browser Information
Device type, operating system, browser version, IP address, approximate location, and session data. This information is used to maintain security and deliver the best experience for mobile users.
Usage Data
Game history, pages visited, session duration, clicks, and in-platform user interactions. This data helps us understand user needs and improve our services.
How Is Your Information Used?
Rm250 only uses collected data for legitimate purposes directly related to delivering services to Malaysian users. We do not sell personal user data to third parties for marketing purposes.
- Identity verification and account security — ensuring that accounts are accessible only by their rightful owners.
- Financial transaction processing — handles deposits, withdrawals, and payment records in RM accurately.
- Service upgrade — analyses usage patterns to improve the interface and mobile user experience.
- Service communications — sends important notifications related to your account, security, and terms updates.
- Legal compliance — fulfilling legal obligations and regulatory requirements, including anti-money laundering compliance.
We do not use user data for any purpose beyond those stated above without prior consent.
Cookie Usage & Tracking
The rm250 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our platform.
We use three main types of cookies:
- Session cookies — temporary cookies that are deleted when you close your browser. Used to maintain your login status during an active session.
- Preference cookies — stores language settings and display preferences to ensure a consistent experience on every visit.
- Analytic cookies — collects anonymised data on how users interact with the platform to help us improve our services.
You can manage your cookie settings through your browser. Keep in mind that disabling certain cookies may affect the functionality of some parts of the rm250 platform, including login sessions.
Data Storage, Security & Third-Party Sharing
How Your Data Is Stored and Protected
All rm250 user data is stored on servers protected by SSL encryption and strict access controls. We apply industry-standard security protocols to safeguard your information against unauthorised access, disclosure, or modification.
User passwords are never stored in plain text — they are encrypted using strong cryptographic algorithms. Financial transaction data in RM is stored in accordance with recognised payment security standards.
Sharing Information with Third Parties
Rm250 may share user information only in the following limited circumstances:
- Payment providers — transaction details required to process deposits and withdrawals in RM are shared with approved payment providers such as GrabPay and Boost.
- Legal compliance — we may disclose information to the relevant authorities when required by Malaysian law or court order.
- Technical service providers — technical infrastructure providers involved in operating the platform may have limited access to data within the scope of their work and are bound by strict confidentiality agreements.
We do not sell, rent, or disclose personal user data to third parties for marketing or commercial purposes without user consent.
User Rights & How to Contact Us
Your Rights as a User
As an rm250 platform user in Malaysia, you have the following rights regarding your personal data:
- Right to access — you have the right to request a copy of the personal data we hold in relation to your account.
- Right to rectification — if any information we hold is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting our support team.
- Right to erasure — you may request the deletion of your account and personal data, subject to record-keeping requirements mandated by law. Certain data may need to be retained for a period of time for compliance purposes.
Changes to This Policy
Rm250 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via email or in-platform notification before the changes take effect. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Contact Our Support Team
For any enquiries regarding this Privacy Policy, data access requests, or privacy concerns, please contact us by email at [email protected] or visit the FAQ us for further guidance.
If you have questions about how we handle your data or would like to learn more about the rm250 platform, we are here to help.
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